Refund Policy

1. Digital Product Policy

The Thailand Move Check Full Report is a personalised digital product. Upon purchase, the report is generated and made available to you immediately. Because digital products are delivered instantly and cannot be “returned” in the traditional sense, all sales are generally final.

2. When We Will Issue a Refund

We will issue a full refund if:

• You were charged but did not receive access to your report due to a technical fault on our side
• You were charged twice for the same purchase
• There was a clear technical error that prevented your report from being generated correctly

In these cases, contact us within 7 days of your purchase and we will investigate and resolve the issue promptly.

3. What We Cannot Refund

We are unable to offer refunds in the following situations:

• You have already accessed or downloaded your Full Report
• You changed your mind or no longer wish to relocate to Thailand
• You disagree with the city match or recommendations in the report (results are generated based on your answers and are personalised to you)
• The request is made more than 7 days after purchase

4. How to Request a Refund

Email us at support@thailandmovecheck.com with the subject line “Refund Request” and include the email address used at checkout. We will respond within 2 business days.

5. Payment Processing

Payments are processed by Paddle, our merchant of record. Approved refunds are returned to the original payment method. Processing time after approval is typically 5–10 business days depending on your bank or card provider.

If you have a billing dispute with Paddle directly, you may also contact Paddle's support team. However, we encourage you to contact us first so we can resolve any issue quickly.

6. Contact

Refund enquiries: support@thailandmovecheck.com