Refund Policy

1. What We Sell

Everything on this site falls into one of two groups:

• Instant downloads. The personalised Full Report, the city and Bangkok guides, and any bundle made up of those. Delivered automatically the moment payment clears.
• Consultations. A scheduled one-to-one call. What you are buying is time with a person, not a document.

Each group has its own refund rule, set out below.

2. Instant Downloads

If a report, guide or bundle is not useful to you, email us within 24 hours of payment and we will refund it. You do not need to justify the request.

After a refund is issued, your download links stop working. Please delete any copies you have saved.

3. Consultations

• Cancel more than 24 hours before your scheduled call and you get a full refund, no questions asked.
• Within 24 hours of the call, or after it has taken place, the fee is not refundable. The slot is held for you and the preparation is already done.
• Not booked a slot yet? You can cancel for a full refund at any point before you do.

If something comes up, ask to move the call rather than cancelling it. We will reschedule once at no charge.

4. Bundles That Include a Call

Where a bundle contains both guides and a consultation, the consultation rule above applies to the whole purchase: a full refund any time up to 24 hours before the call, and none once the call has happened.

5. How to Request a Refund

Email support@thailandmovecheck.com with the subject line “Refund Request” and the email address you used at checkout. That is all we need to find your order.

6. Processing

Approved refunds go back to the original payment method. How long they take to appear depends on your bank or payment provider, and is outside our control.

7. Statutory Rights

Consumers in some countries, including the UK and the EU, have a statutory right to cancel a purchase of digital content within 14 days. Because these products are delivered immediately, you agree at checkout to that immediate delivery and acknowledge that the statutory cancellation right ends once delivery begins.

The 24-hour window above is offered voluntarily and in addition to whatever rights you hold by law. Nothing in this policy removes a right you cannot waive.

8. Before Filing a Dispute

Please email us before opening a dispute with your payment provider. A dispute takes weeks to resolve and we can usually sort it out the same day. We have never refused a reasonable request.

9. Contact

Refund enquiries: support@thailandmovecheck.com